Privacy policy
Last updated Oct 8, 2026
In short
- Bracket reads only the sources, threads and channels you choose to connect.
- We never sell your data or use it to train general-purpose AI models.
- Deleted data is recoverable for 30 days, then removed from active systems.
1. Data retention and deletion
When you delete a workspace or your Bracket account, we will schedule the associated data for deletion. We may retain deleted data for up to 30 days to allow for recovery, security investigations, fraud prevention, dispute resolution, and compliance with legal obligations.
After this period, the data will be deleted from our active systems. Residual copies may remain in encrypted backups for a limited period until those backups are automatically overwritten or expire.
We may retain certain information for longer where required by law, necessary to enforce our agreements, prevent abuse, maintain financial or transaction records, or establish, exercise, or defend legal claims.
2. AI and model training
Bracket processes information from the sources you choose to connect, including conversations, notes, files, and other business information, to provide features such as memory creation, information extraction, change detection, contextual answers, and suggested responses.
We do not use your workspace content, connected-source content, files, conversations, notes, or Bracket Memory to train general-purpose AI models.
Where Bracket uses third-party AI service providers to process information, we require those services to process the information for the purpose of providing Bracket’s functionality and subject to their applicable data-processing and security terms.
3. Connected services
When you connect a third-party service such as Gmail, Slack, Figma, GitHub, or another supported integration, Bracket accesses only the information authorized through that connection and uses it to provide the features you request.
You can disconnect an integration at any time. Disconnecting a service stops future synchronization from that service but does not automatically delete information that Bracket previously imported or derived from it.
You can delete that information by deleting the relevant workspace or account, subject to the retention periods described above.
4. Contact
Bracket Inc. · support@use-bracket.com